1: Damage in shipment is not the responsibility of CashMyMac.co.uk or our courier*, it is the responsibility of the sender to ensure that the Mac is suitably packaged for shipment and will not be damaged. The original box that your computer comes in is generally adequate for shipping. Please make sure it is sealed by a minimum of adhesive tape (sticky tape, gaffa tape duct tape are all better than no tape). If you do not have the original packaging and are unsure of how to package your item, please call us on 0843 289 5464 and we will advise. The Mac MUST be boxed in a minium of a double walled cardboard box. We advise against the use of small-bubble bubblewrap on anything other than laptops. For desktop computers you MUST use large-bubble bubblewrap, small-bubble bubblewrap will offer no protection as the weight of the computer is too great. Any packaging supplied by any persons or companies other than Apple or CashMyMac.co.uk must be appraised by a member of our staff in writing. If your own packaging has not been appraised, you will need to email at least one picture of the packaging and a description of the materials used to a member of staff. Without appraisal, neither the courier nor CashMyMac.co.uk can be held liable or responsible for any damage incurred to the computer while in transit. If you cannot source any packaging materials, we do offer a service to supply them, however we charge £25+VAT for this. Any damaged, irreparable goods will either be returned to the sender (see point 2 for charges) or we will pay the faulty rate**. If you, the sender, believe that the packaging supplied by us is not adequate, please contact us immediately on 0843 289 5464. Please do not allow the courier or their staff to pack the item for you, they are not qualified to do so. Please also note that if you would like to purchase packaging supplies from us payment is required upfront and is a separate transaction. It is not taken out of the final payment for your goods.



1a: In the unlikely event that your computer is stolen or lost in transit by the courier, we will open an insurance claim for the cost of the goods. Once this has been paid we will be able to release payment to you. We will keep you posted with any updates pertaining to the claim and will be able to answer any questions, queries or comments you may have while the claim is ongoing by telephone or email.

2: Our engineers are trained to a high standard, and will test your computer to an industry standard level. Any faults or problems not specified at the time of agreeing to our terms and conditions will affect the quote significantly. In the event this happens, you will be contacted immediately by us. If a computer is tested and is found to be faulty when expected to be working, we are obliged to pay our book price for faulty macs. This is calculated on age and processor type (G4, G5, Intel) etc. If you are not satisfied, you can have the mac returned to you at your cost (Point 6). We can provide reports of our testing results upon request. We charge £75+VAT to return macs found to be faulty, damaged and/or not specified correctly at the quoting process should you not accept the faulty book price. This covers the cost of collection, testing and re-delivery.



3: All computers submitted to CashMyMac.co.uk are expected to have a UK English QWERTY Keyboard. If your's does not have a QWERTY keyboard, please make a note of this in the Additional Information box. Failure to do so will result in £10 being deducted from your quote.

4: CashMyMac.co.uk and its subsidiary trading partners and its websites are controlled and operated by MacColl Media Ltd in the United Kingdom. By using these websites, you agree to the Terms of Use, all applicable laws and regulations (including export and re-export control laws). You also agree to be in compliance with any local or laws not explained by MacColl Media Ltd. If you do not agree with these terms, please do not use any website operated by MacColl Media Ltd. All claims will be handled and will adhere to laws within the United Kingdom. Laws applicable in other territories will not apply. MacColl Media Ltd does not guarantee that the materials and products on its websites are appropriate for use in all locations/territories, and it is the user’s responsibility to ensure that the purchase and use of any such material or product is not prohibited in their location or territory.



5: Any information, data, images, drawings, photographs, and/or other materials you transmit, submit or post (or which you transmitted, submitted or posted in the past) to any MacColl Media Ltd website will be considered non-confidential and non-proprietary ("Submitted Information"). MacColl Media Ltd will have no obligations with respect to the Submitted Information, and by transmitting, submitting or posting Submitted Information to any MacColl Media Ltd website you hereby grant to MacColl Media Ltd, and its subsidiaries and affiliates, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sublicenseable and transferable license to disclose, distribute, display, perform, copy, reproduce, incorporate, prepare derivative works of, and/or otherwise use the Submitted Information for any and all commercial and non-commercial purposes, including without limitation in connection with the websites MacColl Media Ltd operate.



6: Any physical damage such as scratches, dents, digs in the units casing and components are not the responsibility of CashMyMac.co.uk, regardless if claimed not to be there before being sent. We can provide photographic evidence of any damage upon request. 



7: All accepted quotes are agreements. Once the goods have been collected, you are agreeing to receive payment of the agreed amount in return for your goods. You may not request for goods to be returned after this point. In exceptional circumstances, CashMyMac.co.uk can return goods for a fee of £75+VAT.



7a: CashMyMac.co.uk reserves the right to cancel an agreement at any time, for any reason, with immediate effect. In the unlikely circumstances of this occurring after we have taken delivery of your goods, we will return the goods to you at our own cost.



8: Payment will be initiated within 3 working days of us receiving the goods from you. This does not mean you will receive payment within 3 working days, as bank transfers can take up to 5 working days during busy periods. We are only able to offer an estimated date of receipt of payment as transfer times vary from bank to bank.



8a: Breakdown of payment options:



• Bank Transfer - to process this we will need your bank account number and sort code, if you are not happy about supplying this information either by telephone or in writing then you will need to choose payment by PayPal.



• PayPal - To process this we will need your PayPal user name (this is the email address you use to log in to PayPal). If you do not have a PayPal account then you can either create one for free at www.paypal.com or you can opt to be paid by Bank Transfer.

9: Data Removal. CashMyMac.co.uk uses a Mac OS X 1 x Zero process to remove data. Although this is one of the most secure ways of removing data, CashMyMac.co.uk will not be held responsible in the event of mistreatment of data or any other circumstances involving personal information, personal data etc. We strongly advise you fully data-wipe your computer and back up any important files so that you are satisfied before sending to us. Any files still on the computer cannot be recovered. By accepting our terms and conditions you understand that you are fully responsible for any data and for the clearing of said data on any hard drive in any computer sold to CashMyMac.co.uk. Once the computer has left you, you should assume that all data stored within has been lost. Please bear this in mind before sending your computer to us to avoid loss of important or irreplacable data.



10: In the unlikely event of damage to our warehouse through fire, water damage, storms, terrorism, robbery, theft, explosion, act of god or other catastrophic disaster, in which stock/goods are damaged, we are obliged to pay our fully quoted amount as agreed to at time of collection. This amount is payable as per our terms. A full police/insurance report can be forwarded in the extremely unlikely event of any of these circumstances.

11: Our courier insures any consignment by default to a maximum £60. If you require extra insurance on your consignment please call us on 0843 289 5464. We deal with additional insurance for consignments on a case by case basis. If your computer is worth more than £60 as quoted by our website then you may wish to consider arranging additional insurance.

11a: Liability insurance is provided by our courier's own insurance division. If they deem, after an inspection, that the packaging of any item is not suitable, their inspectors decision is final and no compensation payment will be made.

12: Any missed collections due to the computer not being availble for collection, either due to the premises being closed or the parcel not being ready for collection will be charged at £25+VAT per failed attempt. This is a charge that the courier imposes for any collection attempts that are unsuccessful through no fault of their own. Any failed collection attempts due to a problem with the courier, or the driver attempting collection after 5pm will not be charged. If you fail more than one colletion attempt then we will reserve the right to cancel your order and will not honour any further orders placed in your name or from your address.

13: Our courier cannot guarantee the time at which they will collect the parcel, the courier can only guarantee the date of collection. As they typically have many parcels to deliver as well as collections to do, we can only offer a window - normally 12pm to 5pm. We can extend this upon request, but we cannot make it any smaller. If collection from your home address will be a problem we can arrange a collection from a friend/relative's house or a work address at no extra cost. Collections in the London area can be anytime from 9am to 6:30pm. For more information we can provide contact details of your local UPS depot upon request. If you wish to cancel or alter a collection we need to be informed the previous working day in order to perform any such alterations or cancellations of collections.

14: You must be 18 years or older in order to sell your mac through CashMyMac.co.uk, as it binds a contract legally when you accept the quote. You must also be the legal owner of the goods, a condition which will be checked once the goods are with us. Any goods discovered to be stolen or any other fraudulent or criminal activity will be reported to the relevant authorities.

15. At present CashMyMac.co.uk only accepts orders from within the British Isles. Highland areas and outlying islands are included but are subject to an additional charge imposed by our courier.

16. CashMyMac monitors and logs IP addresses and may block IP addresses from using our service for quality control. If you are not happy for your IP address to be logged then you have the right to decline to use our service and website.

 *We reserve the right to change our courier at any time. We only use the biggest couriers in the UK and change from time to time to ensure the best customer service we can possibly achieve. The courier company may also change depending on your location.

**Standard faulty rate is dependant on the processor type. For G4 based computers it is £40, for G5 based computers it is £50 and for Intel based computers the faulty rate is £75.

Definitions

"purchase request" refers to the completed process that the user must follow to input all information requested so that they may sell their mac to CashMyMac.co.uk

"You", "Your", "the customer" and "the sender" refers to the individual who places the purchase request order through the CashMyMac.co.uk website.

"The courier" refers to our chosen third party courier company. We reserve the right to change the company we use for transporting parcels to and from ourselves without prior notice. We will always inform you of the name of the company that will be collecting the parcel from nominated address.

"Mac", "computer" refers to the item that has been specified in the purchase request. This will always refer to an Apple Macintosh computer as we do not offer to purchase any others through CashMyMac.co.uk

"CashMyMac.co.uk" is a trading brand of MacColl Media Limited.