1: Damage in shipment is not the responsibility of CashMyMac.co.uk or our courier*, it is the responsibility of the sender to ensure that the Mac is suitably packaged for shipment and will not be damaged. The original box that your computer comes in is generally adequate for shipping. If you do not have the original packaging and are unsure of how to package your item, please call us on 01494 355 333 and we will advise. The Mac MUST be boxed in a minium of a double walled box. If you cannot source any packaging materials, we do offer a service to supply them, however we charge £25+VAT for this. Any damaged, irreparable goods will either be returned to the sender (see point 2 for charges) or we will pay the faulty rate (£50). If you, the sender, believe that the packaging supplied by us is not adequate, please contact us immediately on 01494 355 333. Please do not allow the courier or their staff to pack the item for you, they are not qualified to do so.

2: Our engineers are trained to a high standard, and will test your computer to an industry standard level. Any faults or problems not specified at the time of agreeing to our terms and conditions will affect the quote significantly. In the event this happens, you will be contacted immediately by us. If a machine is tested and is found to be faulty when expected to be working, we are obliged to pay our book price for faulty macs. This is calculated on age and processor type (G4, G5, Intel) etc. If you are not satisfied, you can have the mac returned to you at your cost (Point 6). We can provide reports of our testing results upon request. We charge £75+VAT to return macs found to be faulty, damaged and/or not specified correctly at the quoting process should you not accept the faulty book price.

3: CashMyMac.co.uk and its subsidiary trading partners and its websites are controlled and operated by MacColl Media Ltd in the United Kingdom. By using these websites, you agree to the Terms of Use, all applicable laws and regulations (including export and re-export control laws). You also agree to be in compliance with any local or laws not explained by MacColl Media Ltd. If you do not agree with these terms, please do not use any website operated by MacColl Media Ltd. All claims will be handled and will adhere to laws within the United Kingdom. Laws applicable in other territories will not apply. MacColl Media Ltd does not guarantee that the materials and products on its websites are appropriate for use in all locations/territories, and it is the user’s responsibility to ensure that the purchase and use of any such material or product is not prohibited in their location or territory.

4: Any information, data, images, drawings, photographs, and/or other materials you transmit, submit or post (or which you transmitted, submitted or posted in the past) to any MacColl Media Ltd website will be considered non-confidential and non-proprietary ("Submitted Information"). MacColl Media Ltd will have no obligations with respect to the Submitted Information, and by transmitting, submitting or posting Submitted Information to any MacColl Media Ltd website you hereby grant to MacColl Media Ltd, and its subsidiaries and affiliates, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sublicenseable and transferable license to disclose, distribute, display, perform, copy, reproduce, incorporate, prepare derivative works of, and/or otherwise use the Submitted Information for any and all commercial and non-commercial purposes, including without limitation in connection with the MacColl Media Ltd websites.

5: Any physical damage such as scratches, dents, digs in the units casing and components are not the responsibility of CashMyMac.co.uk, regardless if claimed not to be there before being sent. We can provide photographic evidence of any damage upon request.

6: All accepted quotes are agreements. Once the goods have been collected, you are agreeing to receive payment of the agreed amount in return for your goods. You may not request for goods to be returned after this point. In exceptional circumstances, CashMyMac.co.uk can return goods for a fee of £75+VAT.

6a: CashMyMac.co.uk reserves the right to cancel an agreement at any time, for any reason, with immediate effect. In the unlikely circumstances of this occurring, we will return the goods to you at our own cost.

7: Payment will be initiated within 3 working days of us receiving the goods from you. This does not mean you will receive payment within 3 working days, as bank transfers can take up to 5 working days during busy periods. This timescale varies from bank to bank, we are unable to provide an accurate ETA on your payment at any time.

7a: Breakdown of transaction fees:

• Bank Transfer - £10 handling fee on all transactions. Please send a spoiled cheque with your computer if you wish to be paid via Bank Transfer. Otherwise email us with your bank details.

• PayPal - £5 transaction fee. Please make your PayPal user name (this is the email address you use to log in to PayPal).

8: Data Removal. CashMyMac.co.uk uses a Mac OS X 1 x 0 process to remove data. Although this is one of the most secure ways of removing data, CashMyMac.co.uk will not be held responsible in the event of mistreatment of data or any other circumstances involving personal information, personal data etc. We strongly advise you fully data-wipe your computer and back up any important files so that you are satisfied before sending to us. Any files still on the computer cannot be recovered. By accepting our terms and conditions you understand that you are fully responsible for any data and for the clearing of said data on any hard drive in any machine sold to CashMyMac.co.uk

9: In the unlikely event of damage to our warehouse through fire, water damage, storms, terrorism, robbery, theft, explosion or other catastrophic disaster, in which stock/goods are damaged, we are obliged to pay our fully quoted amount as agreed to at time of collection. This amount is payable as per our terms. A full police/insurance report can be forwarded in the extremely unlikely event of any of these circumstances.

10: Our courier insures any consignment to a maximum £60. If you require extra insurance on your consignment please call us on 01494 355 333. We deal with additional insurance for consignments on a case by case basis.

11: Any missed collections due to the computer not being availble for collection, either due to the premises being closed or the parcel not being ready for collection will be charged at £10+VAT per failed attempt. This is a charge that the courier imposes for any collection attempts that are unsuccessful through no fault of their own. Any failed collection attempts due to a problem with the courier, or the driver attempting collection after 5pm will not be charged.

12: Our courier cannot guarantee the time at which they will collect the parcel, Interlink Express can only guarantee the date of collection. As they typically have many parcels to deliver as well as collections to do, we can only offer a window - normally 10am to 4pm. We can extend this upon request, but we cannot make it any smaller. If collection from your home address will be a problem we can arrange a collection from a friend/relative's house or a work address at no extra cost.

13: You must be 18 years or older in order to sell your mac through CashMyMac.co.uk, as it binds a contract legally when you accept the quote. You must also be the legal owner of the goods, a condition which will be checked once the goods are with us.

 *We reserve the right to change our courier at any time. We only use the biggest couriers in the UK and change from time to time to ensure the best customer service we can possibly achieve. The courier company may also change depending on your location.